Frequently Asked Questions
Shopping
How do I determine if a costume is a correct size?
How do I know if an item is in stock?
If an item is out of stock, when will it be back in stock?
Can I get a catalog?
Can I cancel my order?
Do you have a price match guarantee?
Where do I enter my coupon code?

Shipping and Handling
If I place my order today, when will I receive it?
Do you ship Internationally?
Do you ship to military addresses?
What happens when my address has to be changed?

Do You Have a Price Match Guarantee?
So that our customers have the best shopping experience possible, we do have a price match guarantee.
In order to qualify for the price match the following criteria must be met:
a) The product must be an exact match to the one carried on our site, as well as be in-stock and available for purchase at the website to be matched.
b) Shipping and handling charges and sales tax (if applicable) will be included in determining the price difference.
c) Promotional codes or other discounts from the website to be matched will not be included in determining the price difference.
d) The product must be new and in its original packaging.
e) The website to be matched cannot be an auction site or marketplace.
f) Item cannot be on a website based outside of the U.S.
g) Does not apply to items on sale, closeout or clearance.

Where do I enter my coupon code?
We don’t actually use coupon codes! Our coupons activate when you click on a link, and that’s it. No extra work for you. Once the link is clicked, the coupon will automatically be applied at checkout. You’ll see a banner at the top of the page announcing your discount, that’s how you know it’s working! If it didn’t appear, go back to the email or source of the discount, and click the provided link again.

Only one coupon may be used per purchase. If you click on one discount link, and then click a different one before checking out, the last clicked discount will be the one applied to your order.

Note that we aren’t always affiliated with external websites that claim to have coupons for our website. If you have questions, please feel free to reach out to us.